Refund Policy - pbecazister

1. Introduction

At pbecazister ("we," "our," or "us"), we are committed to ensuring your satisfaction with our services and products. This Refund Policy explains our refund procedures and guidelines for our digital content, subscription services, and any other products or services we offer through our website at pbecazister.com (the "Site").

Please read this Refund Policy carefully before making any purchases. By making a purchase on our Site, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Digital Products and Content

2.1 Refund Eligibility

Due to the nature of digital products, all sales of digital content (e-books, guides, downloadable materials, etc.) are generally final and non-refundable once the content has been delivered or access has been provided. However, we understand that issues may arise, and we will consider refund requests under the following circumstances:

Technical issues: If you are unable to access or download the digital content due to technical issues on our end after attempting reasonable troubleshooting steps
Incorrect product: If you received a product significantly different from what was described on our Site
Duplicate purchase: If you accidentally purchased the same digital product twice

2.2 Refund Request Timeline

Refund requests for digital products must be submitted within 7 days of purchase. Requests submitted after this period will be reviewed on a case-by-case basis but are not guaranteed approval.

2.3 Non-Refundable Digital Products

The following digital products are strictly non-refundable:

Products that have been downloaded, accessed, or used beyond a reasonable preview
Products purchased during special promotions or sales clearly marked as non-refundable
Customized or personalized digital content created specifically for you

3. Subscription Services

3.1 Cancellation of Subscription

You may cancel your subscription to our services at any time by logging into your account settings or contacting our customer support team. Upon cancellation:

You will continue to have access to the subscription service until the end of your current billing cycle
No partial refunds will be issued for the unused portion of your current billing cycle
You will not be charged for subsequent billing cycles

3.2 Subscription Refund Eligibility

Refunds for subscription services may be considered under the following circumstances:

Technical issues: If you were unable to access the subscription service due to persistent technical issues on our end despite reasonable troubleshooting efforts
Service unavailability: If our subscription service was unavailable for a significant period during your billing cycle
Billing error: If you were charged incorrectly or multiple times for the subscription

3.3 Free Trial Conversions

If you signed up for a free trial that converted to a paid subscription, you are responsible for canceling the subscription before the trial period ends if you do not wish to continue with the paid service. We do not typically offer refunds if you forgot to cancel your subscription after a free trial period.

4. Physical Products

Although pbecazister primarily offers digital services and content, in the event we offer physical products, the following refund policy applies:

4.1 Return Eligibility

Physical products may be returned within 30 days of delivery if:

The product is in its original condition and packaging
The product is unused and undamaged
You have proof of purchase

4.2 Return Process

To return a physical product:

Contact our customer service team to obtain a Return Authorization Number
Package the product securely with all original materials
Include your order number and Return Authorization Number
Ship the product to the address provided by our customer service team

4.3 Refund Processing

Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-14 business days for the refund to appear on your account statement.

4.4 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as sending the wrong product or a defective item). In cases where the return is due to our error, we will provide a prepaid shipping label.

5. Events and Workshops

For any virtual or in-person events, workshops, or webinars we offer:

5.1 Cancellation by Customer

If you need to cancel your registration for an event or workshop:

Cancellations made 14 or more days before the event date are eligible for a full refund
Cancellations made 7-13 days before the event date are eligible for a 50% refund
Cancellations made less than 7 days before the event date are not eligible for a refund

5.2 Event Transfers

If you are unable to attend an event, you may transfer your registration to another person at no additional cost, or you may transfer your registration to a future event (if available) for a $15 administrative fee. Please contact us at least 48 hours before the event to arrange for a transfer.

5.3 Cancellation by pbecazister

If we need to cancel an event for any reason, you will be offered either a full refund or the option to transfer your registration to a future event.

6. How to Request a Refund

To request a refund, please contact our customer support team with the following information:

Your full name and email address associated with the purchase
Order number or transaction ID
Date of purchase
Product or service purchased
Reason for the refund request
Any relevant documentation or screenshots that support your request

You can contact our customer support team through one of the following methods:

Email: [email protected]
Contact form: Available on our Contact page
Phone: +252296276989 (Monday-Friday, 9:00 AM - 6:00 PM CET)

7. Refund Processing

7.1 Review Period

All refund requests will be reviewed within 3-5 business days. We may contact you for additional information during this review process.

7.2 Approved Refunds

If your refund request is approved:

The refund will be issued to the original payment method used for the purchase
Credit card refunds typically take 5-10 business days to appear on your statement, depending on your financial institution
Other payment methods may have different processing times

7.3 Declined Refunds

If your refund request is declined, we will provide an explanation for the decision. You may appeal this decision by responding to our communication with additional information or clarification.

8. Exceptions and Special Circumstances

We understand that special circumstances may arise that are not covered by this policy. In such cases, please contact our customer support team with details of your situation. We will review these requests on a case-by-case basis and strive to find a fair resolution.

Exceptions to our standard refund policy may be made in cases of:

Serious illness or emergency that prevents use of a time-sensitive product or service
Extended service outages or technical issues beyond normal troubleshooting
Other extraordinary circumstances as determined by our management team

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically to stay informed of updates.

The date of the latest revision will be indicated at the top of this page. Your continued use of our Site after any changes to this Refund Policy constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

By email: [email protected]
By phone: +252296276989
By mail: Brīvības skvērs, 41, Dobele pilsēta, LV-3122